FAQs

How do we collect the Questions and issues?

We’re active property owners and residents, so we get to hear about issues affecting New Central through websites, Whatsapp and good old-fashioned talking with people while we are out and about.

Answers to the questions we’re asked most are updated weekly — if your question isn’t here, use the Contact page, and we’ll add it.

Regularly discussing issues affecting residents and leaseholders helps prioritise the issues we raise with the Property management company and ask for progress towards fixing them.

What is a Tenants’ Association?

A formally organised group of leaseholders that, once recognised, has a legal right to be consulted on service charges and major works. Please see the menu item for more details about this.

Does joining cost anything?

No. Membership is free.

Am I eligible if I don’t live at New Central?

Yes. Non-resident leaseholders/propertowners (including landlords who let out their flat) are eligible to be members.

What happens to my data?

See our Privacy & Data page for full details on what we collect and how it’s used.

What happens once 50% of leaseholders have joined?

We formally apply to the landlord for recognition as a Recognised Tenants’ Association. If that’s refused, we can apply to the First-tier Tribunal.